PonderFlux

1 Introduction & Our Commitment

At PonderFlux, we believe privacy isn't just a policy—it's a fundamental right. As a machine learning education platform serving the Taiwan market, we understand the sensitive nature of educational data and personal information our students share with us.

This privacy policy explains exactly how we collect, use, store, and protect your information. We've written it in plain English because transparency shouldn't require a law degree to understand.

Taiwan Personal Data Protection Act Compliance

This policy fully complies with Taiwan's Personal Data Protection Act (PDPA) and incorporates all required protections for personal data processing within Taiwan's jurisdiction. We maintain offices in Taichung City and follow local data protection standards.

2 Information We Collect

We collect information in three main ways: what you provide directly, what we observe from your interactions, and what we receive from external sources when necessary for educational purposes.

Account Information

Name, email address, phone number, educational background, and professional experience when you register for our machine learning programs.

Learning Data

Progress tracking, assignment submissions, quiz results, project work, and interaction patterns within our educational platform.

Technical Information

IP addresses, browser types, device information, and usage patterns to ensure platform security and improve user experience.

Communication Records

Support requests, feedback submissions, and any direct communications with our educational team for quality improvement purposes.

What We Don't Collect

We never collect sensitive personal data like health records, financial information beyond payment processing, or political affiliations. We don't use tracking technologies beyond essential platform functionality.

3 How We Use Your Information

Every piece of information we collect serves a specific educational purpose. Here's exactly how we use your data:

Educational Delivery: Providing personalized learning experiences, tracking progress, and adapting content to your skill level in machine learning concepts
Platform Improvement: Analyzing learning patterns to enhance our curriculum and identify areas where students commonly struggle
Communication: Sending program updates, assignment notifications, and relevant educational opportunities
Support Services: Responding to technical issues, academic questions, and providing guidance throughout your learning journey
Compliance: Meeting legal requirements under Taiwan's educational and data protection regulations

We never sell your personal information to third parties or use it for unrelated commercial purposes. Your educational journey data stays focused on education.

4 Data Storage & Security

Your information is stored on secure servers with multiple layers of protection. We employ industry-standard encryption, regular security audits, and strict access controls.

                           
                              Security Measures
                           
                           AES-256 encryption for data at rest
                              and in transit
                              
Multi-factor authentication for all
                              administrative access
                              
Regular penetration testing and
                              vulnerability assessments
                              
Automated backup systems with
                              secure off-site storage
                              
Staff training on data protection
                              and security protocols

Data Retention: We keep your account information for the duration of your enrollment plus seven years for educational record compliance. Learning progress data is maintained for three years after program completion to support transcript requests and continuing education pathways.

Geographic Storage: Primary data storage occurs within Taiwan's jurisdiction, with encrypted backups maintained in secure facilities that meet local data residency requirements.

5 Your Privacy Rights

Under Taiwan's Personal Data Protection Act, you have comprehensive rights regarding your personal information. We've made exercising these rights straightforward:

Right to Access

Request a complete copy of all personal data we hold about you, including learning records and account information.

Right to Correction

Update or correct any inaccurate personal information in your account or educational records.

Right to Deletion

Request deletion of your personal data, subject to legal retention requirements for educational records.

Right to Data Portability

Receive your learning data in a structured, machine-readable format for transfer to other platforms.

Right to Restrict Processing

Limit how we process your data while maintaining your educational account and transcript access.

Right to Object

Object to specific processing activities while continuing your educational program.

How to Exercise Your Rights: Submit requests through your account dashboard, email us directly, or contact our privacy team. We respond to all requests within 15 days and provide clear explanations for any limitations.

6 Data Sharing & Third Parties

We share information only when necessary for educational services or legal compliance. Here's our complete disclosure:

Educational Partners

Some specialized machine learning modules are delivered through vetted educational partners. We share only the minimum information necessary for course delivery and require the same privacy protections.

Payment Processors: Financial information for tuition processing, handled through encrypted, PCI-compliant systems
Educational Technology: Learning management systems and assessment tools that support our curriculum delivery
Legal Requirements: Government authorities when required by Taiwan law or valid legal processes
Business Transfers: In the unlikely event of a merger or acquisition, with advance notice to all students

We never engage in data brokering, advertising partnerships that compromise privacy, or bulk data sharing arrangements. Every third-party relationship includes strict contractual privacy protections.

7 International Data Transfers

While our primary operations remain within Taiwan, some educational tools and backup systems may involve international data transfers. We ensure all transfers meet Taiwan's adequacy requirements and include appropriate safeguards.

                           
                              Transfer Safeguards
                           
                           Standard contractual clauses
                              approved by Taiwan authorities
                              
Adequacy decisions for destination
                              countries
                              
Additional encryption and security
                              measures for international transfers
                              
Regular auditing of international
                              partners' data protection practices

8 Cookies & Tracking Technologies

Our platform uses minimal tracking technologies focused solely on educational functionality and security. We don't employ advertising cookies or behavioral tracking beyond learning analytics.

Essential Cookies: Login sessions, security tokens, and basic platform functionality
Learning Analytics: Progress tracking, time-on-task measurement, and learning pattern analysis
Performance Cookies: Platform optimization and technical troubleshooting

You can manage cookie preferences through your browser settings, though disabling essential cookies may limit platform functionality. We provide detailed cookie information in your account settings.

9 Updates to This Policy

We review and update this privacy policy annually or when significant changes occur in our data practices. All updates are communicated through multiple channels:

Email notifications to all active students
Prominent notices on our platform dashboard
Detailed change summaries highlighting what's new
30-day advance notice for any material changes affecting your rights

Previous versions of this policy are archived and available upon request for transparency and accountability purposes.

Privacy Policy